Indian outsourcers' quality hit by staff issues

The service quality at top Indian outsourcers is dropping as they scramble to hire staff to cope with an unexpected surge in demand, analysts said.

Customers abroad are reporting that some outsourcers are sending staff with lesser experience than before to customer sites, leading to delays and poor quality. Outsourcers are even finding it difficult to provide people with basic skills like Java or .Net programming, because their "bench" of staff on stand-by is reduced, said Jimit Arora, research director at Everest Group

admin 09 Jun, 2011

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Source: http://www.infoworld.com/d/the-industry-standard/indian-outsourcers-quality-hit-staff-issues-656?source=rss_
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