When the IT fix is hiding in plain sight

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Users and tech pros alike can be guilty of overlooking minor but important details when solving technical problems, as shown in these two stories that took place when I worked as a first- and second-level IT tech at an office complex for a telecom hardware manufacturer.

admin 22 Jun, 2011

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Source: http://www.infoworld.com/t/it-jobs/when-the-it-fix-hiding-in-plain-sight-870?source=rss_
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