OPM sends Congress its plan to fix retirement services

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If acknowledgment of a problem is the first step toward fixing it, the Office of Personnel Management took that step Tuesday when it sent a Strategic Plan for Retirement Services to Congress.

OPM's current retirement services operation is not known for providing service, at least good service, to federal retirees. Tales of long waits for full annuity checks and unanswered calls to OPM have become legendary. The first line of the strategic plan makes the fundamental problem clear:

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Ed O'Keefe 18 Jan, 2012

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Source: http://feeds.washingtonpost.com/click.phdo?i=338ea9b1957022174c2cc57570478355
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